Articles
In my rare spare time, I write notes about our design process

How to develop better brand attributes
Brand attributes are characteristics that your audience sees as an inherent part of your business.

A note about naysayers
Each of us can probably recall an exchange we’ve had with someone, most likely when we were much younger in our careers, that shone a spotlight on the word “no.”

Design with the intent to adapt
It’s easy to get paralyzed when we strive for perfection.

The value of being specific
Abstraction is easy. Anyone can spin up hypotheses and “what ifs” and play devils advocate about imaginary scenarios.

How to write a company statement
A company statement is a concise elevator pitch that covers who you are, what you do, why you do it and who you do it for.

It’s not just Apple
When we think of brand, it can be tempting to default to thinking of the multimillion dollar mega companies that frequent the news and our Twitter feeds everyday.

How to identify your competitive advantage
Sometimes it’s hard to figure out how our business is unique from those who play in the same exact space or industry.

Archetypes and user personas
Archetypes and personas are terms that are sometimes used interchangeably in the design and marketing space.

Generate solutions, not more problems
If you’re familiar with improvisational comedy, you’ve probably heard of the “yes, and…” principle.

5 signs of a toxic client
Whether it’s a colleague, a client, a manager, a vendor, a sponsor, or a volunteer…

A tale of two handsoaps
Too often, we can get caught up with over-explaining or over-complicating our message in an attempt to out-do the competition.

Low-cost vs. differentiation strategy
There are two types of well-established business strategies: low cost or differentiation.

Not all pain points are equal
Imagine you’re a doctor. You’ve been assigned a unique case for a specific patient.

Your mission isn’t your vision
Mission. Vision. Purpose. Goals. Strategy. These words gets tossed around so often they’ve almost lost their meaning.

The theory of unlimited breadsticks
Sometimes as business owners we become so preoccupied with our bottom-line or our long-term vision that we forget to focus on the little things.

The power of specificity
Many creative agencies tout “storytelling” as one of their featured services.

How to invite and engage
Your customer’s experience of your brand doesn’t exist in a silo.

How to craft meaningful design principles
“Principles are fundamental truths that serve as the foundations for behavior that gets you what you want out of life. They can be applied again and again in similar situations to help you achieve your goals.” - Ray Dalio, Principles

Quick fixes, experiments, projects and visions
When we’re presented with an ask, we have to properly diagnose the extent of effort or else we’ll be swimming in variables we were never prepared to handle.

3 tips for productive brainstorming
Brainstorming gets a bad rap.